Thorne Labs

UX research, design, usability, and accessibility analysis for a Catapult/Quisitive client
Overview
Thorne Labs was a startup that offered in-person health assessments and monitoring. Their patient experience involved a lab technician measuring the patient's vitals and biometrics. The results would be displayed and managed in real time on a tablet and subsequently available on a web portal.

For Thorne, I began with a heuristic evaluation and a deep dive with the lab tech SMEs. The resulting interface design was concise and easy to use, ensuring clarity for both patients and lab technicians, and maintaining a consistent experience between lab and portal.

The Thorne leadership was so pleased with my intuitive understanding of the situation, they invited me back multiple times to solve other issues beyond UX research and design. Due to my work, Thorne Labs was able to meet requirements that had previously been preventing them from signing large hospitals as clients.  
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I built a strong relationship of respect and trust with Thorne Labs over the years and my Quisitive coworkers were very complimentary of my work.  

Below are a few documentation examples and screenshots of my work. I would be happy to show you the original documents for any of these and discuss the project in detail.
Results
- Helped a healthcare startup get their UX feet on the ground
- Helped them meet customer and compliance requirements to gain new business
- Earned trust and respect of key stakeholders on client side
- Invited back to handle other UX and Business Analysis problems: 
-- WCAG accessibility analysis and recommendations
--  Creating a Change Management policy
--  Documentation process analysis and recommendations
The UI design for the display of the patient's biometric history on the patient portal. Devices in the lab would take the patient's readings and provide them to this UI in near real time. New readings would show up as part of the patient's history from each new lab visit to track their health over time.
UI design for patient biometric history.
One of the challenges the Thorne team had was in how to indicate to the patient whether their metrics were in a healthy range. This mockup was my solution - an easy visual reference with no ambiguity about the status of the measurement.    
An example of a complex chart solved with an easy visual refence. The charts were read as a numeric range and value for screen readers.
Here's a little something from the admin portal. This UI was previously an Excel spreadsheet. The dev team had put together a rough demo on desktop as a proof of concept. But our traffic metrics analysis told us that it had to be responsive or most of the providers and practices simply wouldn't use it. It also needed a lot of polish and a familiar user flow if it was going to be in front of doctors and their staff.
Admin portal UI example for patient management, rendered as responsive based on traffic analysis..
A brief snippet from my accessibility analysis findings report for the web portal. Minimum WCAG AA compliance was a mandatory vendor requirement for many of Thorne's large hospital clients. I performed an accessibility analysis to help them reach that standard. The revisions based on these recommendations gained them new business within their target market of large regional hospitals.
A screenshot of text document outlining several of the results of my accessibility audit and recommendations for remediation.
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