Quick Wins

I have dozens of examples of other projects from my body of work.  Displaying them all would quickly overwhelm the portfolio. Here are a few curated examples of engaging UX projects that showcase my adaptability and problem-solving abilities. These projects are diverse in scope, scale, subject, industry, and complexity.

I would be happy to show you the full original documents for any of these and discuss the projects in detail.

This project involved creating a tracking system for the legal department of a major metropolitan airport authority to monitor the status of subpoenas in active cases. The initial application was not well-received, as it resembled a dull spreadsheet. I was tasked with redesigning the UI within eight hours. By implementing a color-coded, card-based design, the development team found it easy to execute, and the client loved the polished look and feel.  
‍

This was a challenging interaction design project for the State of Hawaii. Quisitive was tasked with developing an AI research tool for helping legislative support staff analyze a staggering array of media - video, media stories, legislator notes, transcripts, proposed bills, and active and historical legislation - and make it all responsive. My UI design made this overwhelming task manageable while keeping the AI toolbox handy and the media library organized and accessible.  
‍

CFSA is a nonprofit that provides subsidies to low-income caregivers for at-risk children that had very high accessibility needs. Their existing site was so complicated and confusing that their recipients simply avoided it. I designed a friendly, easy-to-understand application and annual renewal process that was WCAG AAA compliant.
‍

This is an example of a user process I created for Houston Forensic Science Center to help them manage and deploy their findings to their public stakeholders in the legal and criminal justice system. I included it as an example of pure user research coupled with process analysis and design. I studied both the end consumers and the internal users that handled the data to develop a series of user processes to guide the development team.
‍

In this project, I was tasked with creating an experimental UX design for using a custom Copilot AI to manage public inquiries to the City of Atlanta 311 system. This was a radically simplified UX from the client-proposed method that proposed that the AI mimic an IVR system.   

Spectra handles MSP certification for the insurance industry. Getting certified is a challenging and time consuming process. My interaction design for the portal made certification, application, and long-term account management easy to understand and user-friendly. This is my annotated user interaction design for certifiers managing certification accounts.

In this project for a HR benefits management application, I was tasked with merging two separately-developed applications into a single webapp. Extensive user research and testing and an iterative design process yielded a very detailed user experience and interaction design that received gushing praise from both the client and their customers.